Job Description

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- Hybrid work arrangement after training period
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- $3,000 sign-on bonus for eligible new employees
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- Permanent Employment
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- $67,000-$70,000 + super + 8% variable compensation
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- Hybrid work arrangement after training period
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- $3,000 sign-on bonus for eligible new employees
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About the company

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Karlka Recruiting Group has partnered with a non-government organisation seeking a Customer Assistance Coordinator for a Permanent Employment prospect based in Kilsyth VIC.

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This opportunity offers a collaborative customer service environment with hybrid working arrangements available following the training period.

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About the Position

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The Customer Assistance Coordinator is responsible for managing customer accounts throughout the order lifecycle, ensuring customer orders are processed accurately and delivered on time. The role acts as a key point of contact for customer enquiries, order management and issue resolution.

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Duties

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- Manage assigned customer accounts through the full order lifecycle
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- Process customer orders and ensure delivery to agreed deadlines
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- Provide accurate documentation and ongoing customer communication
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- Investigate and resolve customer enquiries and escalations
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- Maintain accurate records within Salesforce systems
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- Support export and shipping compliance documentation requirements
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- Liaise with warehouse and dispatch teams to support order fulfilment
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- Process customer claims and rebate requests
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- Participate in process improvement initiatives and departmental goals
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Requirements/Skills

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- Customer service experience in a dynamic customer service environment
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- Strong verbal and written communication skills
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- High attention to detail and accuracy
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- Ability to manage customer enquiries and escalations
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- Experience maintaining records in business systems
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- Must be available to work a rotating roster of 8:00am-4:00pm and 10:00am-6:00pm shifts
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- Australian Citizen or Permanent Resident
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- Ability to complete a pre-employment medical assessment
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- Ability to provide two professional reference checks
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Benefits working with this Client

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- $3,000 sign-on bonus for eligible new employees
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- Hybrid work arrangement after training period
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- $67,000-$70,000 + super + 8% variable compensation
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Benefits working with Karlka Recruiting Group

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- Weekly pay
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- Ongoing support: Pre, during and post placement
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- Dedicated consultant per contract
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- Employee Assistance Program available
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- Our agency supports Indigenous communities
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Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

📌 Customer Assistance Coordinator (Strathbogie Shire)
🏢 Karlka Recruiting Group
📍 Strathbogie Shire