Job Description

Australian Institute of Refrigeration, Airconditioning and Heating - Melbourne VIC

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This entry-level role is an opportunity to contribute your customer service and administration experience to a respected national organisation. Reporting to the Education and Alliance Executive, you will manage day-to-day membership enquiries and processes, support member engagement and retention, maintain accurate records, and provide general administrative support across the team. Role-specific training on AIRAH's systems, processes and industry context will be provided.

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Key responsibilities

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Manage membership enquiries by phone and email, providing timely, accurate and professional service.

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Process membership applications, renewals, cancellations and updates to member details.

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Proactively follow up prospective and renewing members and support member retention activities.

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Maintain accurate membership and customer relationship management records and identify data quality issues.

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Prepare membership invoices, reports, communications and supporting documents.

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Assist with member engagement activities and membership-related projects.

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Provide general administrative support, including document preparation, data entry, filing, meeting coordination and shared inbox management.





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Work collaboratively with colleagues to improve membership processes and the member experience.

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About you

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Previous experience in membership services, customer service, administration or a similar role.

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Strong verbal and written communication skills, with confidence handling enquiries by phone and email.

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Demonstrated organisation, attention to detail and ability to manage competing priorities.

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Experience maintaining accurate records and working with databases or customer relationship management systems.

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Sound skills in Microsoft Word, Excel, PowerPoint and Outlook.

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A proactive, solutions-focused approach and the ability to work both independently and collaboratively.

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A willingness to learn AIRAH's systems, processes and industry context; role-specific training will be provided.

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About us

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Join a respected national organisation supporting a skilled, protected and sustainable HVAC&R; industry. You will apply your existing customer service and administrative capabilities while developing specialised knowledge of membership services. Role-specific training and ongoing support will be provided within a collaborative team.

📌 Membership Services Officer (Victoria)
🏢 Australian Institute of Refrigeration, Airconditioning and Heating
📍 Victoria