Retention Specialist Hybrid, High Impact Growth Victoria

Retention Specialist Hybrid, High Impact Growth Victoria

26 Sep
|
Simply Finance
|
Victoria

26 Sep

Simply Finance

Victoria

Job Description
Simply Finance is seeking a Retention Specialist in Melbourne to own and optimise the post-settlement customer journey. You will turn satisfied borrowers into lifelong advocates who refinance, upsize and refer friends, working closely with brokers, marketing and product teams to deliver timely value.
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In this role you'll nurture customers across phone, SMS, email and WhatsApp, track churn and NPS, and contribute to cross-functional improvements.
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📌 Retention Specialist Hybrid, High Impact Growth Victoria
🏢 Simply Finance
📍 Victoria

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