Itsm Incident & Sla Governance Lead New South Wales

Itsm Incident & Sla Governance Lead New South Wales

26 Sep
|
Optus Enterprise
|
New South Wales

26 Sep

Optus Enterprise

New South Wales

Job Description
Optus Enterprise is seeking an Incident and SLA Governance Manager to guide service performance across enterprise and government clients. You will govern ITIL-aligned processes, drive platform integration with ServiceNow, and lead the lifecycle of incidents and SLAs with internal teams and vendors.
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You will translate data into insights, champion continuous improvement, and collaborate with delivery and governance teams to maintain high service standards.
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📌 Itsm Incident & Sla Governance Lead New South Wales
🏢 Optus Enterprise
📍 New South Wales

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