Customer Experience Team Lead Coach & Elevate Service New South Wales

Customer Experience Team Lead Coach & Elevate Service New South Wales

26 Sep
|
Winc
|
New South Wales

26 Sep

Winc

New South Wales

Job Description
Winc is seeking a Team Leader, Customer Experience to guide and develop a team of CX Agents in our Sydney contact centre. You will coach, monitor performance, and drive continuous improvement while upholding our values and inclusive culture.
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In this role you will partner with the Contact Centre Manager, conduct regular performance reviews, and ensure delivery of service, quality, and productivity KPIs. A background in
SAP/Salesforce/Genesys
is advantageous.
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📌 Customer Experience Team Lead Coach & Elevate Service New South Wales
🏢 Winc
📍 New South Wales

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