Job Description

About the Role

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TheNational Sales Centre (NSC)Team Memberplays a critical role in supporting leading Australian grocery retailers throughaccurate,timelyand customer-focused order processing and coordination. The NSC Team Member role is an excellent entry point for individuals interested in Business Administration, Customer Operations, or Logistics and Supply Chain Management.

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Working in a fast-paced, high-volume environment, you willbe responsible forensuring order accuracy, supporting customer enquiries, and collaborating with internal stakeholders to deliver excellent service outcomes.

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Key Responsibilities

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- Accurately process purchase orders from national and independent customers.
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- Ensure alignment between purchase orders, salesordersand confirmed quantities.
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- Manage orders throughOneHarvestsystems and resolve order discrepancies prior to dispatch.
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- Act as a key contact point for customer order enquiries and updates.
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- Take phone-based orders and respond professionally to customer concerns, escalating whererequired.
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- Maintainaccuraterecords of orders, amendments, customerinteractionsand inventory movements.
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- Assistwith reporting toidentifytrends,exceptionsand operational issues.
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- Liaise withlogisticsand site teams to support effective deliveries and communicate delivery changes.
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- Support sales teams and cross-functional stakeholders during promotional activity, demandspikesand peak trading periods.
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About You

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You are a reliable and detail-oriented team player who enjoys working in a fast-paced environment. You communicate clearly and professionally, are comfortable using computer systems, and can stayorganisedwhile managing multiple priorities.



You are eager to learn and contribute to a customer-focused team.

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- Must be over 18 years of age.
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- Valid driver'slicenceand ability to travel independently to theWacoloffice.
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- Valid Australian working rights and ability to provide verification if requested.
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- Availability to work weekends, public holidays and peak trading periods whenrequired.
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Key Attributes

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- Strong attention to detail and ability to follow structured processes.
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- Punctual and reliable.
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- Confident using computers and navigating systems.
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- Clear and professional communication skills, both written and verbal.
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- Ability to remain calm andorganisedin a rapid-paced environment.
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- Willingness to learn and develop new skills.
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Why Join Us?

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- Gain valuable experience in Business Administration, CustomerOperationsand Supply Chain environments.
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- Work within a supportive team servicing some of Australia's leading grocery retailers.
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- Receive training on role-specific systems and processes.
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- Enjoy flexible casual employment suited to students and those seeking adaptable work hours.
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Working Arrangements

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Location:63 Tile Street, Wacol, QLD

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Employment Type: Casual

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Work Arrangement: On-site

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Shift Structure

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- Weekday start times between 6:30am and 8:30am
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- Typical shifts range from 3 to 7 hours depending on operational requirements
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- Monday and Friday availability up to 12:00pm is particularly important
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- Additionalavailability may berequiredon weekends, publicholidaysand peak seasonal periods
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AtOneHarvest, we are committed to creating an inclusive workplace where everyone is treated with respect andprovidedequal opportunity to succeed.

📌 Nsc Team Member (Queensland)
🏢 One Harvest
📍 Queensland