Job Description

Sonic Clinical Trials (SCT) is a leading provider of local and central laboratory services supporting pharmaceutical, biotechnology & medical device clinical trials, and a wholly owned subsidiary of Australian-owned Sonic Healthcare, one of the world's largest specialist medical diagnostics companies.

n

As we continue to grow and explore global opportunities, we have an exciting opportunity for a full time Site Support Specialist to join our team. This role works on a rotating roster basis - shifts are across Monday to Saturday, 8am through 8pm. The site support team also share an on call function from 8pm to 11pm Fri/Sat, and Sunday 8am to 11pm.

n

This role is an important member of the team responsible for the efficient operation of our global central laboratory and clinical organisation. The position will appeal to professionals with a strong customer focus.

n

The Opportunity

n

Responsibilities include:

n

n
- Acts as a point of contact at Sonic Clinical Trials client support services.
n
- Liaises with study site personnel,



monitors and sponsors for ongoing support throughout study setup and maintenance.
n
- Responsible for the complete operation of assigned studies from client support, kit resupply, kit production and shipping through to result reporting.
n

n

About You

n

n
- Excellent oral and written communication skills
n
- Aptitude for problem solving and troubleshooting
n
- Time management and organisational skills
n
- Strong Microsoft applications skills
n
- Commitment to high quality work and customer service
n
- Self-motivated, with a high attention to detail, ability to be flexible, and a willingness to display initiative
n
- Experience in a customer support role within the pathology, health or clinical trials industry an advantage
n

n

The role is based within our agile team environment at our Macquarie Park Head Office.

n

Background checks, including a National Police Check, will be required prior to commencement. Please no agency applications and only those with appropriate working rights should apply.

📌 Site Support Specialist (New South Wales)
🏢 Sonic Clinical Trials
📍 New South Wales