Customer Support Representative (Casual)

Are you currently studying at university and want to get a head start in your professional career?

An exciting opportunity has become available for a motivated and energetic Inbound Customer Support Representative to join our team with B1300 (business1300.com.au)!

Flexible Working Hours (Business Hours)

Accommodating to Changing Uni Schedules

Gain Skills that Will Shape and Develop Your Career

Up-to-date Office in Malvern (Next to Malvern Train Station)

Onsite Parking Provided

Great Culture with a Collaborative Work Environment

Fun & Vibrant Team | Fast Moving & Exciting Company

Casual - Long Term Position

Work with a Range of Business Customers and Get Experience to Excel in Your Career!

Key Responsibilities

Provide an outstanding level of customer service and experience

Work with various business customers and assist with onboarding and post-sales support.

Answer inbound calls in a friendly and prompt manner

Attend to customer support tickets/emails timely and professionally

Assist customers with technical support queries and troubleshooting across all products.

Provisioning of company sales across all services including: 13/1300/1800 numbers, live answering services, Cloud PBX and VoIP services, internet connections, mobile and other telecommunication services.

Accurate data entry into all systems including CRM and billing.

Build strong relationships working with suppliers, wholesalers and providers.

Collaborate with company internal teams including sales, marketing, and finance.

What we are looking for

Previous Customer Service or Sales Experience (required min 1+ years)

Previous experience in telecommunication or tech (preferred)

Excellent communication skills - Written and Verbal

High attention to detail and accuracy





Committed to providing the highest level of customer experience

Highly energetic, pro-active, self-motivated and well organised

Passion for problem solving and helping customers

Must be currently enrolled and attending to a Tertiary Education in Business, Marketing, Finance, Commerce or similar

Effective time management skills with the ability to multi-task

Experience with Technology

We are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of working with us include:

Flexible Working Hours (Business Hour Only)

Full Training and Support

Modern Working Environment in Malvern

Develop Skills and Experience in the B2B Market

A Collaborative, Fun, and Inclusive Company Culture

Fast Past Growing Organisation

Opportunities for Career Development and Advancement

Onsite Parking Provided

Please note: Applicants must be able to work from the office in Malvern.

About Us

Business1300 and UCOM are the leading providers of business telecommunication solutions, serving thousands of customers across Australia. Our mission is to empower businesses with innovative and reliable communication technologies that drive their success. With a focus on exceptional customer service and a commitment to innovation, we have established ourselves as a trusted partner for businesses of all sizes.

Business1300 (www.business1300.com.au)
One of Australia's leading providers of Inbound Services including 13/1300/1800 Numbers, Smart Numbers, Live Answering services, and Professional Voice Recordings.

UCOM (www.ucom.com.au) specialises in traditional telco services including NBN, Office Phones, Cloud PBX, mobiles and much more!

Candidates will be working with both our B1300 (business1300.com.au) and UCOM (ucom.com.au) brands.

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📌 Customer Support Representative (Casual) (Melbourne)
🏢 Business1300 Pty
📍 Melbourne