Service Desk Team Lead People & Process Champion New South Wales

Service Desk Team Lead People & Process Champion New South Wales

26 Sep
|
Pickles
|
New South Wales

26 Sep

Pickles

New South Wales

Job Description
Pickles seeks a hands‐on Service Desk Lead to head a 4–6 analyst team, own escalations, and ensure responsive, reliable support. You will drive improvement initiatives, represent the Service Desk across the business and develop staff to deliver exceptional service.
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You will apply solid ITIL fundamentals, oversee dashboards and reporting, and grow knowledge resources to lift first‐contact resolution and self‐service across the organization.

📌 Service Desk Team Lead People & Process Champion New South Wales
🏢 Pickles
📍 New South Wales

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