Job Description

Join our team as a Customer Service Consultant! We're searching for a personable, dependable, and customer-oriented professional with experience or knowledge inCPAP therapy.

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This is a high-volume outbound calling rolesupporting our clients. You will contact our clients to explain program benefits, guide them through the ordering process, and ensure an exceptional customer experience.

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This role combines phone-based engagement with administrative responsibilities. You'll be comfortable switching between calls, systems, and inboxes throughout the day while consistently meeting KPIs.

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Key Responsibilities

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- Serve as the initial point of contact for our clients, including conducting outbound callsand booking appointments
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- Clearly explain program benefits and assist clients with order completion
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- Use persuasive, benefit-based communication to achieve positive outcomes
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- Promote services and product offerings with empathy and professionalism
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- Maintain detailed, accurate, and up-to-date customer records
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- Meet or exceed daily, weekly, and monthly KPIs
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- Deliver high-quality customer service while adhering to program guidelines
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Skills & Experience

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- Previous experience in a high-volume phone role
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- Knowledge of CPAP devices and related services (preferred but not essential)
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- Sales, customer service, or administration experience highly regarded
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- Confident phone manner with strong communication and listening skills
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- Tech-savvy with experience using Outlook and CRM systems (training provided)
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- Resilient, adaptable, and comfortable working in a fast-paced environment
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- Ability to build rapport quickly and handle objections professionally
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What's in It for You

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- Supportive and collaborative team workplace
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- Comprehensive training and ongoing development
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- Meaningful work supporting our clients and making a real difference
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📌 Customer Service Consultant - Outbound (Victoria)
🏢 seek.com.au
📍 Victoria