Member Experience QA Analyst - Contact Center Excellence (North Geelong)

Member Experience QA Analyst - Contact Center Excellence (North Geelong)

27 Sep
|
GMHBA
|
North Geelong

27 Sep

GMHBA

North Geelong

Job Description

GMHBA Ltd is seeking a Quality Assurance Analyst to drive quality, compliance, and member experiences across our Contact Centre operations in Geelong, VIC. You will review interactions across calls, emails and webchat, identify coaching opportunities, and support continuous improvement initiatives with leaders and teams.

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You'll bring experience in a Contact Centre/Retail workplace, strong PHI knowledge, and excellent stakeholder engagement to ensure safe, compliant, and high‐quality member

📌 Member Experience QA Analyst - Contact Center Excellence (North Geelong)
🏢 GMHBA
📍 North Geelong

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