Job Description
AFCA is seeking a Dispute Resolution Specialist to independently manage standard complaints and tackle complex cases with a focus on fair resolutions. You will assess issues, draft preliminary determinations, and engage in negotiation and conciliation to resolve disputes in line with AFCA's approach.
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The role emphasizes explicit written outcomes, plain-English explanations of financial information, and robust communication with complainants, firms, and stakeholders.
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📌 Dispute Resolution Specialist Fairness & Impact Hybrid New South Wales
🏢 AFCA
📍 New South Wales
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