Job Description

Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions nationwide.

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We're seeking an Dispatch Officer to join our team. Reporting to the Department Manager, you'll play a key role in supporting day-to-day operations by managing administrative tasks, resolving operational queries, and ensuring seamless service delivery. You'll liaise closely with clients, subcontractors, and Fleet Controllers to keep everything running smoothly.

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If you thrive in a fast‐paced environment, enjoy problem‐solving, and take pride in keeping complex operations on track, this could be the perfect role for you. No experience is required - we're looking for motivated, tech‐savvy individuals who are eager to kick‐start their career in operations, with full training provided.

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Why Join Us?

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- Competitive salary: $65,000 - $70,000 + Super + Commissions
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- Vibrant culture: Birthday Celebrations, social events and MORE!
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- Room to grow: Ongoing training, development and real career progression
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What You'll Do:

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- Respond promptly to client and driver enquiries, consistently meeting KPI targets for response times and issue resolution, and ensure all communication is accurately recorded in company systems.
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- Allocating courier jobs efficiently to ensure deliveries are completed within agreed timeframes
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- Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
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- Work proactively with drivers to resolve issues early, preventing impacts on client service.
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- Escalate incidents and hazards as required and support investigations where needed.
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- Keep clients updated on delivery progress, potential delays, and any emerging issues.
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- Monitor new business accounts to ensure seamless onboarding and ongoing operational performance.
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- Communicate effectively with internal teams and external stakeholders to support smooth operations.
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- Complete additional administrative tasks and reporting as requested by your manager.
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Skills & Experience:

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- A positive attitude and strong work ethic
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- Comfortable with computers & systems,
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- Strong organisational and communication skills
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- High attention to detail and customer focus
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- Ability to work independently in a rapid‐paced environment
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- Experience in logistics, operations, or administration - but not essential
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- A proactive mindset and commitment to service excellence
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- Full working rights
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📌 Trainee Dispatch Officer (Queensland)
🏢 Capital Transport
📍 Queensland