Job Description

Sales & Client Services Associate - The Jet Co

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Sales & Client Relationship Associate – The Jet Co
n The Jet Co
n Marrickville, Sydney NSW
n Full Time | Sales, Relationship Management & Client Acquisition
n $75,000 - $85,000 + Super + Uncapped Commission

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Convert opportunities. Build relationships. Create new ones.

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The Jet Co is NSW's highest reviewed pressure cleaning company, providing premium residential and commercial pressure cleaning services across the state. Our clients range from homeowners and strata managers through to builders, commercial property managers and large businesses.

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We're looking for an experienced we're looking for a Sales & Client Relationship Associate who genuinely enjoys dealing with people, converting opportunities and developing long-term client relationships. This isn't a high-pressure sales setting. Instead, you'll work with customers who have already made an enquiry, understand their needs, recommend the right solution, and confidently guide them through to booking.

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But the relationship doesn't end when the sale is made.

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You'll also help us strengthen relationships with existing clients, identify repeat and recurring service opportunities and ensure The Jet Co remains front of mind when they next need us. You'll grow your own portfolio as you grow with Jet Co.

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Alongside these responsibilities, you'll spend approximately 2–4 hours each week on structured client acquisition activity from our Marrickville office, proactively identifying and creating new commercial opportunities.

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There is no travel requirement for the client acquisition component of the role.

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What You'll Be Doing

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Sales

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You'll manage and convert opportunities coming into the business.

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You'll:

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- Handle inbound phone, website, email, Google and referral enquiries.
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- Build rapport and understand what the client needs and why.
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- Ask the right questions to properly understand and scope each opportunity.
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- Review photos, property information and other details where required.
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- Prepare and send qualified quotations within KPI targets
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- Proactively follow up outstanding quotes and opportunities within KPI targets
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- Confidently guide clients from enquiry through to acceptance, deposit and scheduling
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- Identify additional services where they genuinely benefit the client.
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- Maintain an organised sales pipeline and follow-up process.
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- Create detailed and accurate job cards so our fulfilment team understands what has been sold and what needs to be delivered.
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- Work closely with the fulfilment team to ensure a smooth transition from sale to scheduling to service delivery.
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Relationship Management

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We want to build client relationships, not simply complete transactions.

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You'll help us:

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- Build strong relationships with residential and commercial clients to build a portfolio that you will look after and grow
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- Maintain appropriate contact with commercial accounts.
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- Follow up previous clients at relevant intervals.
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- Identify repeat and recurring service opportunities.
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- Understand the ongoing needs of key clients.
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- Develop relationships with strata, property and facilities management clients.
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- Identify opportunities to provide additional relevant services.
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- Support client retention and repeat business.
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- Maintain accurate client histories, notes and future opportunities within our CRM.
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- Ensure important client information and commitments are communicated internally.
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- Help make sure the experience we deliver matches the expectations created during the sales process.
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For our commercial clients in particular, we want The Jet Co to become a valued service relationship rather than simply another supplier they contact when they need a quote.

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Client Acquisition – 2–4 Hours Per Week

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While most of the role focuses on existing enquiries and relationships, we also want to proactively create new ones.

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You'll dedicate approximately 2–4 hours each week to structured client acquisition activity from our Marrickville office.

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This may include:

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- Researching prospective commercial clients.
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- Identifying organisations that fit our target client profile.
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- Making targeted introductory calls.
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- Sending personalised introductory communications.
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- Following up prospective clients.
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- Re‐engaging previous prospects and dormant opportunities.
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- Identifying organisations with recurring exterior cleaning requirements.
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- Introducing The Jet Co to relevant strata, property and facilities management businesses.
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- Maintaining an organised acquisition pipeline.
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- Progressing interested prospects into qualified sales opportunities.
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- Supporting targeted client acquisition campaigns developed with the General Manager.
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This isn't high-volume telemarketing or a traditional BDM role.

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We're looking for targeted client acquisition — identifying the right organisations, starting the right conversations and creating genuine opportunities for both Yourself and The Jet Co

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What We're Looking For

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We're looking for someone who combines sales ability, relationship-building skills and strong attention to detail.

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Ideally, you'll have:

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- Previous experience in sales, relationship management, account management or another customer-facing role.
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- A proven ability to build trust and convert enquiries into sales into scheduling.
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- The ability to develop relationships beyond the initial transaction.
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- Confidence picking up the phone and introducing yourself to prospective clients.
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- Excellent verbal and written communication skills.
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- Strong organisational and time‐management skills.
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- High attention to detail.
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- Confidence using CRM systems and business software.
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- The ability to manage multiple clients and opportunities at different stages.
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- A proactive attitude and willingness to take ownership of your results.
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- A genuine interest in understanding what clients need.
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Experience within trades, construction, property services, facilities management, cleaning or another field‐service business serviceM8 would be highly regarded but isn't essential.

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If you have the right attitude and aptitude, submit your resume. We have the training and guidance to help you succeed

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Most importantly, we're looking for someone who understands that a great sale isn't simply getting a client to say yes.

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It's understanding what they need, setting the right expectations, building trust and developing a relationship that gives them a reason to continue choosing The Jet Co.

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What Success Looks Like

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You'll have clear expectations and visibility over your performance.

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Success will include areas such as:

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- Lead response and contact rates.
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- Quote follow-up and conversion.
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- Sales conversion.
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- Average job value.
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- Repeat and recurring revenue.
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- Client retention.
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- Development of commercial client relationships.
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- Accuracy in Scheduling every job to the right fulfilment team member.
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- Client acquisition activity.
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- Recent qualified opportunities generated.
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- New clients acquired.
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- Progression of prospects through the sales pipeline.
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We want to grow revenue, but we're equally focused on the quality and longevity of the client relationships behind that revenue.

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What's On Offer

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- $75,000 - $85,000 base salary + super + uncapped OTE potential
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- Tiered OTE
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- Full-time position based in Marrickville.
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- Full training and development from day 1
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- Ongoing Training and Development
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- Direct support from the General Manager.
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- Opportunity to contribute to how our sales and relationship management processes develop.
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- Genuine career development opportunities as the business grows.
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Why The Jet Co?

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At The Jet Co, we aim to be the best at what we do.

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We've built our reputation through quality workmanship, solid client relationships and doing what we say we'll do.

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As we continue to grow, we want to become even better at developing the relationships behind our business; from the homeowner who contacts us for the first time through to commercial clients who may work with us year after year.

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We're looking for someone who shares that mindset.

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Someone who enjoys converting opportunities, takes pride in developing relationships, follows through on commitments and is comfortable spending a few hours each week creating new client opportunities.

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If you're organised, commercially minded, confident on the phone and believe great sales are built on great relationships, we'd like to hear from you.

📌 Sales & Client Services Associate - The Jet Co (New South Wales)
🏢 The Jet
📍 New South Wales