Job Description

This is a diverse, hands‐on position that combines customer service, sales support, administration, and warehouse operations. You'll play a key role in supporting the daily operations of our showroom and warehouse while helping deliver an exceptional experience for our customers.

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Key responsibilities

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Assist customers in the showroom, over the phone, and via email

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Support the preparation of sales quotes, orders, and customer enquiries

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Coordinate product deliveries and installation schedules

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Receive, check, and organise incoming stock

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Assist with warehouse operations and inventory management

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Safely load and unload flooring products

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Liaise with suppliers, installers, contractors, and customers

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Maintain a clean, safe, and organised warehouse setting

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Provide general administrative and operational support

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Contribute positively to a collaborative and customer‐focused team culture

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About you

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Friendly, outgoing, and committed to delivering excellent customer service

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A team player who enjoys working collaboratively

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Organised, dependable, and proactive

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Comfortable working across both office/showroom and warehouse environments

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Physically fit and capable of safely handling flooring products

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Confident using Microsoft Office and general computer systems

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Able to prioritise tasks and work effectively in a fast-paced environment

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Current Australian Driver's Licence

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A positive attitude and willingness to learn

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About us

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Townsville Flooring Xtra is a locally owned and operated business known for quality products, exceptional customer service, and delivering outstanding flooring solutions across North Queensland.

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Competitive salary package

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Stable, full-time position with a respected local business

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Friendly and supportive team environment

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Ongoing training and career development opportunities

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Exposure to a variety of business functions and opportunities to broaden your skills

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Support to obtain a forklift licence if required

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The opportunity to build a long-term career within the Flooring Xtra network

📌 Sales & Operation Support (Townsville)
🏢 Flooring Xtra
📍 Townsville