Job Description

Location: Melbourne - CBD and Inner Metro suburbs

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Reference: VG/0674775

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The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
n secure, respected and valued life.

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Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
n equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
n disadvantaged and vulnerable.

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We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
n metropolitan, rural and regional Victoria.

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We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
n worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
n backgrounds and abilities.

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If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
n print), please don't hesitate to get in touch with the contact person listed
n on the ad.

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For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
n Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

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THE ROLE

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The Improvement Officer in the Performance Improvement Team will deliver continuous improvement across Homes Victoria.



The Improvement Officer will be guided and supported to identify and execute enhancements to a diverse range of subject matter with a focus on processes, systems and ways of working.

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The role will also play an important role in supporting the day-to-day management of utility processes across Homes Victoria that includes investigating invoicing and utility anomalies and coordinating issue resolution across a range of internal and external stakeholders to achieve timely outcomes.

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This role requires a proactive and curious mindset with determination to improve ways of working. It also required strong record management skills, a habit of steady follow-up and the ability to investigate operational issues, analyse information and determine appropriate actions.

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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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ACCOUNTABILITIES INCLUDE

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- Support the delivery of continuous improvement projects, that includes identifying, researching and understanding the current state through to implementing practical improvements.
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- Manage the team mailbox that includes triaging enquiries, prioritising work and responding within agreed service standards.
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- Investigate utility anomalies, gathering relevant information and coordinating timely resolution with internal and external stakeholders.
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Applications close Sunday 11 October 2026 at 11.59pm

📌 Improvement Officer (Victoria)
🏢 State Government Of Victoria, Australia
📍 Victoria