Job Description

BFJ Digital is continuing to grow - which means we're adding a new, mid-tier Digital Account Manager to the team.

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This is a new role due to growth, not a replacement.

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We're looking for someone who already knows agency life, enjoys client relationships, and wants to keep sharpening their commercial and strategic skills alongside a highly technical team.

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Mid-tier is the goal, but we're open to strong applicants who are on the way there.

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Brisbane (Spring Hill) | Full time | In-office (with flexibility)

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The role

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As a Junior Digital Account Manager, you'll be responsible for owning client relationships and providing clear strategic direction to internal channel specialists.

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Your focus:

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Client satisfaction

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Commercial growth

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Clear communication

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Process improvement

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You're not expected to be a channel specialist (you may have come from that previously) - but you must understand how digital marketing fits together.

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Key responsibilities

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Own day-to-day client relationships and communication

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Lead WIPs, reporting, follow-ups, and next steps

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Translate client objectives into clear briefs for channel managers

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Provide strategic guidance across digital marketing activities

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Drive client retention, upsells, and cross-sells

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Identify opportunities for improvement across performance and process

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Coordinate campaigns, tasks, and timelines across teams

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Ensure delivery aligns to scope, budget, and expectations

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Support pitches, proposals,



and presentations where required

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Build long-term, trusted client partnerships

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Experience (required)

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2-4 years of experience in an agency account, coordinator, or client services role

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Confident, professional client-facing communication

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Strong organisation and project management skills

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Comfortable managing multiple clients at once

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Technical familiarity (key)

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You don't need to execute - but this should feel familiar:

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Social platforms: Meta, Instagram, TikTok, LinkedIn

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Website content updates: WordPress & Shopify

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Canva (basic review / light edits)

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Project management tools and workflows

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Nice to have (not essential)

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Loomly or social scheduling tools

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What it's like at BFJ

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We asked Nivi, who joined us (ex-Dentsu, ex-Yahoo), to describe BFJ:

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"We're redefining marketing by bringing every service under one roof - CRMs, paid media, SEO, creative, website development, and more. But it's not just for clients, it's for you too. You actually see how everything connects. There's so much to learn that you never feel complacent."

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Why BFJ

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Full-service, highly technical digital agency

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Everything in-house - no outsourcing chaos

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Culture-led, low ego, high standards

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Real pathways to Senior AM / Client Director roles

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Work that genuinely improves client outcomes

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Flexible hours

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Birthday leave

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Dog-friendly office

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Tight-knit, supportive team

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We hire on culture first. Good humans only.

📌 Account Manager (Queensland)
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