Job Description

Location: Revesby (Free Parking Onsite)

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Roster: Tuesday to Saturday

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Work Type: Permanent Full-Time

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Work Flexibility: Hybrid roster available after completion of training

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About Us

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Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

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The Opportunity

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Looking for a role where you can build your career while making a real impact on the customer experience? Join Hitachi's National Contact Centre team in Revesby as a Customer Service Specialist, where you'll play a vital role in supporting customers across Australia. As a key point of contact, you'll assist with phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

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With comprehensive training, ongoing development, and genuine career progression opportunities, this is a great chance to build your skills in a supportive team setting while establishing a long-term career with a globally recognised organisation.

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If you enjoy helping people, solving problems, and being part of a team that celebrates success, we'd love to hear from you.

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Key Responsibilities Include

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- Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
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- Assisting with online enquiries via our web portal
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- Collaborate effectively with your team to meet daily goals and resolve customer queries
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- Accurately record customer information and interactions in company databases
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About You

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- Availability to work a Tuesday to Saturday roster
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- Excellent written and verbal communication skills
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- Strong computer literacy skills and willingness to learn new systems
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- A proactive,



helpful and positive attitude
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- Ability to work effectively as part of a team in a fast-paced environment
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- Customer service experience would be an advantage but is not essential
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- A desire to build a long-term career in a professional setting
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Why Work for Hitachi?

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- Competitive hourly rate + earn company biannual bonuses!
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- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
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- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
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- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
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- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
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- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
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- Family-First Benefits: Paid parental leave policy to support you and your family during life's important moments
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- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
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Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

📌 Customer Service Specialist (New South Wales)
🏢 Hitachi Construction Machinery Group
📍 New South Wales