Hope Physio is an expanding Allied Health service supporting clients across Melbourne. We provide Occupational Therapy, Physiotherapy, and Speech Therapy, and we’re looking for a professional, client‑focused Receptionist to join our team.

Key Takeaway

We need someone with medical/allied health reception experience, strong customer service, and ideally sales or conversion skills to support bookings and client engagement.

About the Role

As the first point of contact for clients, you will play a crucial role in creating a warm, organised, and professional environment. You will manage front‑desk operations, support clinicians, and ensure smooth day‑to‑day functioning of the clinic.

Key Responsibilities

- Greet clients and manage check‑ins with a friendly, professional manner
- Answer phone calls, respond to enquiries, and manage appointment bookings
- Coordinate clinician schedules and support daily workflow
- Process payments, invoices, and Medicare/NDIS‑related administration
- Maintain accurate client records and documentation




- Assist with onboarding new clients and explaining services
- Support general administrative tasks and clinic organisation
- Promote services and assist with client conversions (sales experience highly regarded)

About You

- Experience working in a Medical or Allied Health reception role (essential)
- Strong customer service and communication skills
- Ability to manage a busy front desk with professionalism
- Experience with appointment systems (e.g., Cliniko, Nookal, Halaxy) preferred
- Sales or client‑conversion experience is a strong plus
- High attention to detail and strong organisational skills
- Ability to work independently and as part of a multidisciplinary team
- Friendly, reliable, and committed to excellent client care

What We Offer

- Supportive and cooperative Allied Health team
- Opportunities for professional development
- Stable, long‑term role with growth potential
- A positive workplace culture focused on client outcomes

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📌 Medical Allied Health Receptionist (Williamstown)
🏢 Hope Physio
📍 Williamstown