Job Description

Essential Health Physiotherapy – Shailer Park QLD

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Essential Health Physiotherapy has clinics across Brisbane and is growing fast. We are looking for our next Practice Manager to help us build on our already established multi-clinic healthcare business. You will work alongside the owner day-to-day to lead and inspire change through team culture and ensure all patients receive first-class care.

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This role includes improving and innovating our business systems to effect productive change for our amazing team and high-demand services. We are looking for a passionate Practice Manager to be the gatekeeper of our already amazing team dynamic & culture.

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What's special about Essential Health Physiotherapy:

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We've grown to a team of 20+ passionate team members across 3 clinics (multiple health disciplines)

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We host a professional and personal development program that is second to none, with fortnightly, monthly & quarterly development sessions

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An outstanding reputation and industry-leading marketing & branding; online and within the community

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Two modern 120+ sqm facilities with private rooms, a private Gym/Studio

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Dedicated & available business owners to ensure the greatest support and growth

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The benefits: we are not your average health clinic

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We are a committed, fun & professional team working together to revolutionise healthcare in Australia.

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We've truly created an exceptional team culture, and we know that if we offer the best workplace & highest levels of support, we will attract the best team and get the best patient outcomes.

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This is not a front-of-staff administration position but a true leadership role.

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You will receive personal discounts on all our services (Physio, Exercise Physiology, Dietetics, and Massage), Professional Development days and allowance, and performance bonuses.

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You will have the support & assistance of our generous owner, clinical lead, and admin team coordinator.

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What your career journey looks like:

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To begin with:

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You will work closely with the admin team to understand their daily routine

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Learn & understand our fee structure & product options

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Understand our payroll, accounting, rostering, marketing, communication processes, patient management and scheduling systems

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Receive personalised support from our owner to help you better understand the role and responsibilities

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Regular meetings & discussions with our owner, clinical lead and admin coordinator

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As you become more established in the role :

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You will take ownership of projects to effect change & help improve clinic operations

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Execute changes to optimise existing systems, processes and policies

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Innovate and map out new systems to improve admin & delivery workflow across the whole organisation

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Bring new ideas to enhance our client journey and how people experience Essential Health Physiotherapy

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What's involved in the role

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Clear Communication:

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Bring value to our team and clients by presenting with amazing communication skills

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Actively listens to our clients and team with empathy and care

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Uses clear communication skills to provide positive solutions for our clients

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Strong Customer Service:

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Selectively goes above and beyond for clients to create WOW experiences!

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Understands the importance of priming the client's experience and enhances these areas where possible (sounds, smells, looks, feels of the environment/experience)

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Learning and Development:

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Is actively engaged in progressing the team and the experience we provide

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Is active in keeping up to date with learning Leadership and Management

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Attends regular meetings and quarterly development sessions

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Is active in attending external professional development courses/seminars/education where appropriate

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Clinic Management & Leadership:

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Monitors and maintains KPI's and business metrics to make sure that the business continues to stay healthy, grow and add more value to our community than ever before

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Highly motivated, with a strong work ethic, and able to cope well under pressure.

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Assist in the recruitment and hiring of new awesome team members to make sure we are consistent in attracting top talent

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Prioritise and delegate to effectively run multiple successful clinics at once

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About you:

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You are respectful of our clients, team members and the flow of the day by arriving at least 15 minutes before your scheduled start time

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You are positive, happy, and abundant in communication with team, clients, referrers and suppliers

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You live 'above the line' and take responsibility for personal and team actions whether individually at fault or otherwise

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Organised

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You can plan your quarter, month, week, and day to optimise effectiveness as part of the team

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You contribute to team systems by creating, implementing, or optimising systems as appropriate

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You are active in providing constructive feedback and ideas

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Action taker

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You are consistent in actioning and executing tasks at the highest level

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Experience with Medicare, DVA, Private Health, WorkCover and NDIS is preferred.

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If this sounds attractive to you, and you're a Practice Manager looking for career progression and an exciting opportunity unlike anything the industry has to offer, then join our team.

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Hours

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This is a part time role that encompasses a variety of responsibilities as part of the Essential Health Physiotherapy Family.

📌 Practice Manager (Queensland)
🏢 Essential Health Physiotherapy
📍 Queensland