Zurich Cover-More is seeking a senior Customer Care Leader in the UK to motivate and develop a team of Customer Care Executives.
You will drive service quality, coach staff, and ensure delivery against regulatory and customer expectations.The role involves managing day-to-day operations across multiple channels, analysing KPIs, and collaborating with stakeholders to improve outcomes.
Hybrid working model offered with training period.
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📌 Customer Care Team Lead — Inspire Great Service Tasmania (Australia)
🏢 Cover-More Group
📍 Australia
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