Job Description

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- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
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- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
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- We have 120+technocrats in Australia working at our clientlocations.
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- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
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- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
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Detailed Job Description:

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- Strong experience supporting and administeringWorkato-based integration platforms in enterprise environments.
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- Lead production support for Workato integrations,GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuringhigh availability and business continuity.
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- Act as theprimary client-facing support lead, providing regular service reviews,incident communications, and operational status updates.
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- Own and manageincident, problem, and change management processes, ensuring timelyresolution of production issues and minimizing business impact.
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- Ensure allsupport activities adhere to defined SLAs, OLAs, and KPIs, maintainingagreed service levels and customer satisfaction targets.
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- Lead andmentor an offshore support team, providing technical guidance, workloadmanagement, escalation support, and performance oversight.
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- Coordinatewith client stakeholders, business teams, vendors, and development teamsto resolve complex integration and data flow issues.
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- Monitor,troubleshoot, and optimize integration workflows,



MFT processes,event-driven architectures, and cloud-based components across thesupport landscape.
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- Manageproduction deployments, release validations, and post-implementationsupport activities while ensuring minimal disruption to businessoperations.
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- Ensure platformsecurity, data integrity, compliance, and governance standards aremaintained across Workato, GoAnywhere MFT, AWS services, and relatedintegration components.
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- Implement andmaintain monitoring, alerting, and observability capabilities toproactively identify and address operational issues.
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- Conduct rootcause analysis (RCA) for major incidents and drive preventive actions toreduce recurring issues and improve platform stability.
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- Maintainoperational runbooks, support procedures, knowledge repositories, anddisaster recovery documentation.
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- Collaboratewith architecture and engineering teams to recommend platformimprovements, automation opportunities, and operational best practices.
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- Supportaudits, compliance reviews, security assessments, and governanceactivities related to integration services.
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- Experienceworking with cloud technologies, including AWS services, event-drivenarchitectures, APIs, integrations, and managed file transfer solutions.
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- Familiaritywith ITIL processes, service management tools (ServiceNow/Jira),monitoring tools, and enterprise support frameworks.
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- Ability tomanage multiple priorities in a fast-paced production supportenvironment while maintaining a robust customer-focus and ownershipmindset.
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📌 Lead production support for Workato integrations (Victoria)
🏢 XPT Software
📍 Victoria