Job Description

Hallam Road Automotive has been servicing the local community for more than 25 years, providing high-quality vehicle servicing, repairs and roadworthy inspections across a wide range of makes and models.

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We operate from a modern, clean and fully equipped workshop and pride ourselves on quality workmanship, honest service and a strong team environment.

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We are looking for an experienced Office Manager to join our team and support the smooth day-to-day running of our front office and workshop coordination.

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About the Role

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This is a hands-on administrative role at the heart of our business, overseeing front-office operations and ensuring smooth coordination between our customers, workshop team and management.

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You will be responsible for managing customer interactions, scheduling, invoicing and internal coordination, ensuring administrative processes are efficient, accurate and aligned with our commitment to high-quality customer service.

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Key responsibilities include:

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Oversee front-office operations, including customer service, reception and administrative processes

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Coordinate customer bookings and respond to enquiries in a timely and professional manner

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Prepare and manage job cards, ensuring accuracy and completeness prior to invoicing

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Own the end-to-end invoicing and Accounts Receivable function,



including timely and accurate invoice generation, payment processing and reconciliation

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Ensure all invoicing aligns with completed job cards, pricing and agreed customer terms

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Monitor and manage outstanding receivables, including proactive follow-up on overdue accounts and escalation where required

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Support parts ordering and assist with customer quoting as required

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Provide administrative support to the workshop and management team

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Assist with vehicle logistics, including customer pick-up and delivery where required

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Coordinate parts collection and supplier interactions as needed

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About You

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To be successful in this role, you will have:

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Strong organisational and administrative skills

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Experience in Xero and Workshop is preferred

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Attention to detail and accuracy in financial and customer records

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Customer service and stakeholder management capability

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Strong communication skills, both written and verbal

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Problem-solving and initiative in handling administrative issues

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What we offer

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Above-award remuneration, reflective of your experience

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Supportive and experienced team environment

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Ongoing training and career development

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Stable employment with an established automotive business operating for more than 25 years

📌 Office Manager (Victoria)
🏢 Hallam Road Automotive
📍 Victoria