Job Description

YOUR CURRENT OPPORTUNITY

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We are looking for an organised and customer-focused Service Advisor to join our busy Service Department at our TTC Branch.

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In this varied and fast-paced role, you will be a key point of contact for customers, managing service requests, providing repair updates and helping resolve service-related enquiries. You will also coordinate repair schedules, support the daily operation of the workshop and complete the associated administrative and reporting requirements.

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Key responsibilities include, but are not limited to:

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- Schedule and coordinate repair work to support efficient workshop operations and Service Technician utilisation.
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- Communicate regularly with customers and provide timely updates on repair progress.
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- Maintain accurate customer profiles, service records and departmental data.
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- Process work orders, warranty claims and product improvement claims.
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- Complete daily invoicing and assist with resolving order-related issues.
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- Work closely with the Sales Team to coordinate servicing before machinery delivery or collection.
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- Support Workshop Supervisors and Foremen in achieving operational targets.
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- Reconcile warranty accounts, customer debtor accounts and maintenance records.
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- Prepare accurate reports relating to technician performance, bonus calculations and departmental results.
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- Ensure service operations remain compliant with OEM and other applicable requirements.
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About you:

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- A strong customer service focus and the ability to identify and prioritise customer needs.
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- Excellent verbal and written communication skills.
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- Strong organisational skills and the ability to manage competing priorities and deadlines.
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- The ability to learn new systems and tasks quickly.
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- A collaborative approach and the ability to contribute positively within a team.
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- Advanced computer skills, including experience with digital reporting and maintaining accurate records.
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- Demonstrated problem‐solving skills and strong attention to detail.
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- At least two years' experience in a customer‐focused role.
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- Completion of Year 12
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In return, we can offer:

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- An attractive remuneration package and staff discounts
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- Career opportunities through ongoing development opportunities
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- A rewarding and stable career with an Australian owned business
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- A spot in a genuinely, caring team who build up one another for success!
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OUR COMPANY

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Honeycombes Sales and Service is an established Australian owned company and leading distributor of Agricultural, Lawn & Garden, Trucks, and Industrial machinery. Over the course of 110 years, our team has evolved to encompass seven (7) full-service branches throughout North Queensland, supplying and supporting our customers through industry leading products and innovative solutions.

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We believe in making it easy for customers, so they can focus on what they do best.

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If you're ready to join a company that values its people and its customers, we'd love to hear from you.

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Should you require any additional information or have any questions, please contact the HR team on (07) 4789 8738 or [email protected]

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Honeycombes Sales and Service values diversity and inclusion. We encourage all suitable applicants to apply for our role.

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Connect with us on social media or check us out at Honeycombes

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Please note, the successful candidate will be required to participate in drug and alcohol testing.

📌 Service Advisor - TTC (Townsville)
🏢 Honeycombes-Sales-
📍 Townsville