Job Description

DFP Recruitment is currently seeking an experienced Business Support Officer for a temporary assignment with a Queensland Government department based in Townsville. This role is ideal for an organised and customer-focused administration professional who thrives in a fast-paced workplace and enjoys providing high-quality support to internal and external stakeholders.

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About the Role

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As a Business Support Officer, you will provide essential administrative and customer service support to ensure the efficient delivery of business operations. Working within a collaborative team environment, you will manage a variety of administrative functions while maintaining a strong focus on accuracy, responsiveness and customer satisfaction.

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Key Responsibilities

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- Provide high-quality customer service to internal and external customers.
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- Coordinate travel arrangements including flights, accommodation, vehicle hire, charters and ferry bookings.
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- Monitor and manage incoming correspondence, emails and telephone enquiries, ensuring timely responses.
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- Maintain accurate records and update information systems, including Microsoft Office and internal databases.
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- Prepare documents, reports, registers, procedures and manuals.
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- Undertake general administrative duties to support daily business operations.
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- Liaise effectively with industry contacts, local suppliers and stakeholders to facilitate service delivery.
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- Assist with managing enquiries and supporting senior staff when required.
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- Contribute to continuous improvement initiatives and process enhancements.
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About You

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- Previous administration and customer service experience.
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- Strong Microsoft Office skills, particularly Excel.
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- Excellent communication and interpersonal skills.
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- High attention to detail and accuracy.
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- Strong organisational and time management abilities.
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- Ability to prioritise work and meet strict deadlines.
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- A proactive approach with the ability to work both independently and as part of a team.
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- Experience working in a KPI-driven or fast-paced environment.
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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

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In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

📌 Business Support Officer (Townsville)
🏢 Government client (agency undisclosed)
📍 Townsville