Job Description

We are seeking a candidate to provide excellent administrative support for a Federal Government agency in Tweed Heads. This initial assignment runs through 31st December 2027, with the potential for extension, and pays a casual hourly rate of $38.39 plus super. Crucial to supporting the community and key stakeholders, this role serves as a primary point of contact and resolves issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a skilled and welcoming environment for all office visitors.

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Candidates MUST be an Australian Citizen to apply.

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Key Responsibilities:

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- Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
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- Operating the front reception and assisting visitors with self-help kiosks and online support tools.
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- Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
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- Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
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- Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
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- Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
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- Receiving and recording complaints and other feedback within business systems.
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📌 aps3 participant support officer (Tweed Heads)
🏢 Hr Partners
📍 Tweed Heads