Job Description

Job Title: IT Technical Consultant

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Location: Travelling to various client locations (Brighton-based this is not a remote working role)

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Job Type: Permanent, Full-Time

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Reports to: Skilled Services Manager

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About Trident

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At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

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We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.

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Benefits

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Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance:

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- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
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- Access to on-demand IT courses, practice tests and virtual labs.
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- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
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- Cycle to Work scheme.
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- Access to vendor pricing for personal IT hardware and software purchases.
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- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
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- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
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About the Role

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This is primarily a project delivery and technical consultancy role within an MSP environment.

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You will work directly with clients to deliver technical projects, perform infrastructure upgrades and migrations, provide technical guidance,



and help organisations get the most from their technology investments.

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This role would suit an experienced 3rd Line Engineer, Project Engineer, Infrastructure Engineer, or existing Technical Consultant looking to further develop their consultancy and project delivery skills.

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Key Responsibilities

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- Deliver Microsoft 365, Azure, infrastructure, and networking projects.
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- Install, configure, and migrate customer environments.
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- Conduct technical assessments, audits, and health checks.
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- Provide technical consultancy and best-practice guidance.
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- Deliver customer training and knowledge transfer where required.
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- Produce accurate technical documentation and project handovers.
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- Support complex technical escalations when required.
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- Build strong relationships with customers and stakeholders.
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About You

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You'll have experience working within an MSP or IT services environment and be confident working directly with clients.

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Experience in several of the following areas would be beneficial:

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- Microsoft 365 (Exchange Online, Teams, SharePoint and OneDrive).
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- Azure.
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- Windows Server and Active Directory.
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- VMware and/or Hyper-V.
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- Firewalls such as Fortinet, SonicWall, WatchGuard or Palo Alto.
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- Networking including VLANs, VPNs and routing.
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- Backup and disaster recovery solutions.
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You will also possess:

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- Strong troubleshooting and problem-solving skills.
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- Excellent communication and customer engagement skills.
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- The ability to explain technical concepts to non-technical audiences.
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- A proactive and organised approach to work.
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- A strong sense of ownership and accountability.
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Please note this role may be advertised under a different title than that used internally.

📌 IT Technical Consultant (Brighton)
🏢 Trident
📍 Brighton