Job Description

Are you a customer service superstar with leadership skills? Do you thrive in diverse roles with variety, working independently, collaboratively, and provide a welcoming, well-organised customer experience? Beenleigh RSL & Golf Club is looking for a dynamic Reception Supervisor / Membership Officer to join our team!
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About Us

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Beenleigh RSL & Golf Club has been a cornerstone of the local community for over 100 years, providing a range of facilities, experiences and outstanding service to our members and guests alike. We are committed to delivering top-tier service and experiences for our members and guests. Offering multifaceted facilities with food and beverage, gaming, golf, functions, events and much more. Join us and be a part of our continued success!

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About the role

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We're looking for reliable people who enjoy working with others, taking initiative and keeping day-to-day operations running smoothly. As the Reception Supervisor / Membership Officer, you will be the first point of contact for our valued members and guests, ensuring they receive a warm welcome. You'll oversee reception operations, manage membership services, assist in coordinating front-of-house activities and provide administrative support. This role requires flexibility, including some nights and weekends as required to support our club's busy operations.

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Key Responsibilities

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- Oversee reception and membership operations, ensuring smooth daily functions
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- Provide outstanding customer service to members and guests
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- Assist with membership sign-ups, renewals, and enquiries
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- Train and support front-of-house staff
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- Process payments, bookings, and enquiries efficiently
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- Maintain accurate records and documentation, and uphold club policies
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- Assist in promoting club events and services
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- Support various monthly reporting requirements
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- Provide admin assistance to our volunteers
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Duties will include, but are not limited to, the responsibilities outlined above.

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What we're looking for

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- Previous experience in a supervisory reception, admin or customer service role
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- Solid leadership and problem-solving skills
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- Excellent communication (written & verbal) and interpersonal abilities
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- Flexibility to work evenings, weekends, public holidays
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- Competency in administrative tasks and computer systems (e.g email platform, microsoft suite, booking systems)
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- Excellent organisational skills and attention to detail
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- RSA & RSG certification (or willingness to obtain)
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What we offer:

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Beenleigh RSL & Golf Club is dedicated to supporting the wellbeing and development of our team. We offer a range of perks including:

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- A supportive team environment
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- Professional development opportunities
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- Flexible work arrangements
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- Discounted meals and access to club facilities
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- Discounted golf membership or casual play
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- Free onsite parking
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Beenleigh RSL & Golf Club is proudly an Equal Opportunity Employer

📌 Reception Supervisor / Membership Officer (Logan City)
🏢 Beenleigh RSL & Golf Club
📍 Logan City