Job Description

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- Locations Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU
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Job Description

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Use your insurance, strata or customer service experience to help customers navigate the claims process with confidence. As a Strata Claims Consultant with Crawford, you will manage a portfolio of claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.

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Experience in insurance or strata claims is highly regarded, but we also welcome strong customer service professionals from retail or call centre environments who are ready to build a long-term career in insurance.

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Internal title: Strata Internal Claims Adjuster. This role may also be known as Claims Consultant, Claims Manager or Claims Handler.

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Why Join Crawford?

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- Career progression -Build your insurance capability through structured training and development
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- Flexibility -Enjoy hybrid working and the benefits of a permanent full-time role
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- Supportive team culture -Join a cooperative, high-performing national Strata team
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- Grow your expertise -Develop technical claims knowledge with practical support
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- Make an impact -Guide customers through claims with empathy, clarity and care
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What You Will Do

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- Manage a portfolio of strata claims from lodgement through to settlement
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- Support and guide customers throughout the claims process
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- Assess policy coverage and review supporting documentation
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- Investigate and analyse claims to support sound decisions
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- Set reserves and prepare clear, accurate reports
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- Determine liability and progress claims towards resolution
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- Provide timely updates and deliver customer-focused outcomes
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What You Will Bring

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You will be self-motivated, solutions-focused and confident communicating with customers and stakeholders. You may already work in insurance or strata claims management or bring strong customer service experience from a retail or call centre environment. You will bring:

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- Insurance or strata claims management experience
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- Excellent customer service and communication skills
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- Strong organisation, attention to detail and the ability to prioritise
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- A customer-first approach, with empathy and professionalism
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- The ability to make sound decisions and work effectively within a team
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- Australian or New Zealand working rights
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- A willingness to complete a police check and develop your insurance expertise
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About Crawford

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Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.

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Ready to Build Your Insurance Career?

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If you are ready to use your insurance, claims or customer service experience in a role offering flexibility, development and meaningful customer impact, we would love to hear from you.

📌 Strata Internal Claims Adjuster (Queensland)
🏢 Crawford
📍 Queensland