Job Description

CustomerServiceAdvisor

n

NearSalisbury|£27,000–£30,000DOE|FullTime|OfficeBased

n

Areyouarealpeoplepersonwholovesdeliveringgreatcustomerservice?

n

Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?

n

WearerecruitingaCustomerExperienceforasuccessfulandgrowingleisureandexperiencesbusinessbasednearSalisbury.

n

Thisisn'tatraditionaladminpositionwhereyou'llspendyourdayquietlyprocessingpaperwork. You'llbeattheheartofthecustomerjourney,speakingtocustomerseveryday,helpingwithbookings,answeringquestionsandsortingouttheoccasionalproblem.

n

You'llneedtobeorganisedandaccurate,butjustasimportantly,you'llneedtoenjoytalkingtopeople.

n

TheRole

n

Workingaspartofafriendlyandenergeticteam,you'llsupportcustomersfromtheirinitialenquirythroughtobookingandbeyond.

n

Yourdaywillinclude:

n

n
- Handlingincomingcustomerenquiriesbyphoneandemail
n
- Helpingcustomerswithbookings,amendmentsandgeneralquestions
n
- Deliveringawarm,friendlyandprofessionalcustomerexperience
n
- Takingownershipofqueriesandseeingthemthroughtoresolution
n
- Processingbookingsandpayments
n
- Keepingcustomerandbookinginformationaccurateanduptodate
n
- UpdatingCRMandinternalsystems
n
- Followingupwithcustomerswhererequired
n
- Supportingvoucherandgiftingadministration
n
- Assistingwithstockcontrolforproductsavailabletocustomers
n
- Workingcloselywithsales,marketingandoperationalcolleagues
n
- Helpingidentifywaystomakethecustomerjourneyevenbetter
n

n

WhoAreWeLookingFor?

n





Youmightcurrentlyworkincustomerservice,retail,hospitality,travel,leisure,events,salessupportorabusybookingenvironment.

n

Previousexperienceisgreat,butwe'reequallyinterestedinfindingpeoplewiththerightattitudeandpersonality.

n

You'llprobablydescribeyourselfassomeonewho:

n

n
- Genuinelyenjoystalkingtocustomers
n
- Buildsraporteasily
n
- Isfriendly,confidentandapproachable
n
- Takesownershipratherthanpassingproblemson
n
- Remainscalmwhenthingsgetbusy
n
- Hasexcellentattentiontodetail
n
- Canjuggleseveralthingsatonce
n
- Thinksontheirfeetandlooksforsolutions
n
- Isempatheticandunderstanding
n
- IscomfortableusingIT,emailandCRMsystems
n
- Enjoysbeingpartofateam
n
- Bringsplentyofpositiveenergytowork
n

n

ExperienceusingbookingorCRMsystemsanddealingwithcustomercomplaintsormorechallengingsituationswouldbeparticularlyuseful.

n

What'sInItForYou?

n

You'llbejoininganestablishedandgrowingbusinessoperatinginanexciting,customer-focusedsector.

n

You'llreceive:

n

n
- £27,000–£30,000salarydependingonexperience
n
- Opportunitiesfordevelopmentandprogression
n
- Friendlyandsupportiveworkingenvironment
n
- Companypension
n
- Companyevents
n
- Casualdress
n
- Staffbenefits
n
- Freeon-siteparking
n

n

Thisisanoffice-basedrolenearSalisbury,working37–40hoursperweek.Duetothenatureofthebusiness,theshiftpatternwillincludesomeweekendworking.

n

If you're looking for a customer focused role with plenty of variety, where you'll be trusted to take ownership and make a genuine difference to someone's experience, we'd love to hear from you.

📌 Customer Service Advisor, Salisbury £27-30k pa
🏢 Zest4Talent
📍 Salisbury