Join the City Fitness Team

City Fitness is a locally owned and operated fitness centre that has proudly supported the Mackay community for over 40 years. We are passionate about creating a welcoming environment where our members feel supported, valued and part of the City Fitness family.

We are currently looking for a friendly, reliable and motivated Receptionist to join our team at our City Centre Club.

This position is ideal for someone who enjoys working with people, has a positive attitude and is passionate about health and fitness.

About the Role

As the first point of contact for our members, you'll play an important role in creating a friendly and welcoming club environment.

You will work a rotating roster of morning and afternoon shifts, Monday to Friday , totalling approximately 32 hours per week , plus a rotational Saturday morning shift from 8:00am–11:00am.

Key Responsibilities

- Welcome and farewell members in a friendly and professional manner.
- Provide excellent customer service and assist members with their enquiries.
- Answer incoming phone calls and direct enquiries appropriately.
- Open and close the club as required.
- Perform general administration duties including filing, scanning and photocopying.
- Assist with membership enquiries and general front desk duties.




- Maintain a clean, organised and welcoming reception area.
- Build positive relationships with members and contribute to a friendly club atmosphere.

About You

- Friendly, approachable and enjoys working with people.
- Reliable, punctual and well presented.
- Confident communicating with members both in person and over the phone.
- Able to work independently and self- motivated.
- A team player with a positive attitude.
- Comfortable using computers and learning recent systems.
- Interested in the health and fitness industry.
- Current First Aid and CPR certification is required. A current Blue Card is preferred; however, this can be obtained after employment for the right applicant.
- Previous experience in reception, administration, customer service or the fitness industry will be highly regarded, however is not essential for the right person.

What We Offer

- Free City Fitness Membership
- A friendly and supportive team environment.
- Opportunities to develop your skills and grow within the fitness industry.

If you're a positive, people-focused person who enjoys helping others and wants to be part of a friendly local team, we'd love to hear from you!

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📌 Receptionist (Mackay Regional)
🏢 City Fitness
📍 Mackay Regional