Are you a proactive, organized self-starter who thrives in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dedicated team in the transport industry. If you're someone with positive energy, strong communication skills, and a passion for building relationships, we want to hear from you!

The Opportunity

- Work Schedule: Monday to Friday | 8:00 am to 4:06 pm
- Location: Emerald location
- Role Responsibilities:
- Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
- Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations.
- Perform general office and administrative duties, including data entry and accurate record-keeping.
- Collaborate with your team to foster a positive, supportive work workplace and contribute to improving customer service processes.

What's in it for you

- Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.
- Health Discounts: Reduced rates on single or family health cover.
- Wellbeing Support: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
- Recognition Programs: Be rewarded for your contributions through dedicated recognition initiatives.

About You

We are seeking someone who thrives in a team-oriented environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships,



and creating a collaborative atmosphere, this is the role for you.

- Customer Service Experience: Preferred but not essential.
- Skills and Qualities:
- Excellent verbal and written communication skills, with a people-first approach.
- Strong interpersonal skills and ability to build rapport with others.
- Ability to multitask and prioritize tasks effectively in a fast-paced setting.
- Proficiency in basic computer applications, including MS Office suite.
- Ability to work both independently and collaboratively within a team.

Key Characteristics of the Role

- Fast-paced and Dynamic: Every day brings something different. You'll be handling multiple projects and interacting with various people.
- Team-Focused: You’ll work closely with others to ensure tasks are completed efficiently and collaboratively.
- Attention to Detail: You will need to handle tasks accurately and swiftly while maintaining strong relationships.
- Customer-Oriented: Your communication style will be focused on helping, not pressuring others. You will follow established guidelines and ensure customer satisfaction at all times.
- Positive, Persuasive Communication: A friendly and constructive approach is key to motivating and communicating with both customers and team members.

Followmont Transport is a passionate family business dedicated to service and maintaining hands-on relationships with our customers, people and suppliers.

Service | Unity | Passion | Integrity | Innovation | Care

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📌 Customer Service Officer (Emerald)
🏢 Followmont Transport
📍 Emerald