MMG Auto - Service is seeking a dedicated and professional Service Receptionist to join our team in Moorooka, Queensland. This is a full-time position that plays a crucial role in delivering exceptional customer service and ensuring the smooth operation of our automotive service department. As the first point of contact for our customers, you will be instrumental in creating a welcoming and efficient experience whilst managing administrative tasks that keep our service centre running seamlessly.

What you'll be doing

- Greeting customers in a warm and professional manner as they arrive at the service centre
- Answering and directing phone enquiries, booking service appointments and managing the appointment schedule
- Processing customer invoices, payments and issuing receipts using point-of-sale systems
- Recording vehicle details and service requirements accurately on customer intake forms
- Providing customers with quotations and explaining service recommendations in a clear and friendly manner
- Liaising between customers and the service team to ensure jobs are completed on time and to specification
- Managing customer follow-ups and ensuring satisfaction with completed work
- Maintaining organised reception areas and service waiting rooms
- Handling administrative tasks including filing, data entry and correspondence
- Supporting the wider team by assisting with basic administrative duties as required

What we’re looking for

- Proven experience as a receptionist, ideally within an automotive service environment or similar customer-facing role
- Strong interpersonal and communication skills with the ability to interact professionally with customers and colleagues
- Proficiency in using computer systems and point-of-sale software,



including Microsoft Office applications
- Excellent organisational skills with the ability to manage multiple tasks and priorities effectively
- Attention to detail and accuracy when processing information and handling transactions
- A friendly and patient demeanour with a genuine commitment to outstanding customer service
- Ability to work independently and as part of a team in a rapid-paced setting
- Basic knowledge of automotive terminology and services would be advantageous but not essential
- Flexibility to adapt to the needs of the business

What we offer

At MMG Auto - Service, we pride ourselves on fostering a supportive and inclusive workplace culture. We offer our team members competitive remuneration, opportunities for professional development and training to enhance your skills within the automotive industry. You'll benefit from working with a dedicated team that values your contribution and is committed to your success. We provide a pleasant working environment and encourage a positive work-life balance. As part of our organisation, you'll have the opportunity to build a rewarding career in the automotive trades sector.

About us

MMG Auto - Service is an established automotive service and parts provider located in Moorooka, Queensland. We are committed to delivering high-quality service and parts solutions to our valued customers. Our team is passionate about the automotive industry and dedicated to providing skilled, reliable and friendly service. We pride ourselves on our technical expertise, attention to detail and customer-focused approach. We believe in building strong relationships with our customers and creating a welcoming environment where both customers and staff feel valued.

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📌 Service Receptionist (Brisbane City)
🏢 Moorooka Motor Group
📍 Brisbane City