Essential Health Physiotherapy – Shailer Park QLD

Essential Health Physiotherapy has clinics across Brisbane and is growing fast. We are looking for our next Practice Manager to help us build on our already established multi-clinic healthcare business. You will work alongside the owner day-to-day to lead and inspire change through team culture and ensure all patients receive first-class care.

This role includes improving and innovating our business systems to effect productive change for our amazing team and high-demand services. We are looking for a passionate Practice Manager to be the gatekeeper of our already amazing team dynamic & culture.

What’s special about Essential Health Physiotherapy:

We’ve grown to a team of 20+ passionate team members across 3 clinics (multiple health disciplines)

We host a professional and personal development program that is second to none, with fortnightly, monthly & quarterly development sessions

An outstanding reputation and industry-leading marketing & branding; online and within the community

Two modern 120+ sqm facilities with private rooms, a private Gym/Studio

Dedicated & available business owners to ensure the greatest support and growth

The benefits: we are not your average health clinic

We are a committed, fun & skilled team working together to revolutionise healthcare in Australia.

We’ve truly created an exceptional team culture, and we know that if we offer the best workplace & highest levels of support, we will attract the best team and get the best patient outcomes.

This is not a front-of-staff administration position but a true leadership role.

You will receive personal discounts on all our services (Physio, Exercise Physiology, Dietetics, and Massage), Professional Development days and allowance, and performance bonuses.

You will have the support & assistance of our generous owner, clinical lead, and admin team coordinator.

What your career journey looks like:





To begin with:

You will work closely with the admin team to understand their daily routine

Learn & understand our fee structure & product options

Understand our payroll, accounting, rostering, marketing, communication processes, patient management and scheduling systems

Receive personalised support from our owner to help you better understand the role and responsibilities

Regular meetings & discussions with our owner, clinical lead and admin coordinator

As you become more established in the role :

You will take ownership of projects to effect change & help improve clinic operations

Execute changes to optimise existing systems, processes and policies

Innovate and map out new systems to improve admin & delivery workflow across the whole organisation

Bring new ideas to enhance our client journey and how people experience Essential Health Physiotherapy

What’s involved in the role

Clear Communication:

Bring value to our team and clients by presenting with amazing communication skills

Actively listens to our clients and team with empathy and care

Uses clear communication skills to provide positive solutions for our clients

Solid Customer Service:

Selectively goes above and beyond for clients to create WOW experiences!

Understands the importance of priming the client’s experience and enhances these areas where possible (sounds, smells, looks, feels of the environment/experience)

Learning and Development:

Is actively engaged in progressing the team and the experience we provide





Is active in keeping up to date with learning Leadership and Management

Attends regular meetings and quarterly development sessions

Is active in attending external career development courses/seminars/education where appropriate

Clinic Management & Leadership:

Monitors and maintains KPI’s and business metrics to make sure that the business continues to stay healthy, grow and add more value to our community than ever before

Highly motivated, with a strong work ethic, and able to cope well under pressure.

Assist in the recruitment and hiring of new awesome team members to make sure we are consistent in attracting top talent

Prioritise and delegate to effectively run multiple successful clinics at once

About you:

You are respectful of our clients, team members and the flow of the day by arriving at least 15 minutes before your scheduled start time

You are positive, happy, and abundant in communication with team, clients, referrers and suppliers

You live ‘above the line’ and take responsibility for personal and team actions whether individually at fault or otherwise

Organised

You can plan your quarter, month, week, and day to optimise effectiveness as part of the team

You contribute to team systems by creating, implementing, or optimising systems as appropriate

You are active in providing constructive feedback and ideas

Action taker

You are consistent in actioning and executing tasks at the highest level

Experience with Medicare, DVA, Private Health, WorkCover and NDIS is preferred.

If this sounds attractive to you, and you’re a Practice Manager looking for career progression and an exciting opportunity unlike anything the industry has to offer, then join our team.

Hours

This is a part-time role that encompasses a variety of responsibilities as part of the Essential Health Physiotherapy Family.

#J-18808-Ljbffr

📌 Practice Manager (Brisbane City)
🏢 Essential Health Physiotherapy
📍 Brisbane City