Orange City Councilis committed to making a positive contribution to both our region and our local community.We are a large regional council, with over 800 employees, we take pride in being both for and part of the Orang community. Our aim -to make Orange a better place to live today and tomorrow.
About the role
This role is perfect for someonewho is willing to learn andbuild a working corporate knowledge of Council and use this on a daily basis to problem solve incoming queries. This includes, but is not limited to:
- Deliver timely customer services in person, over the phone, email or across multi-communication channels in line with established customer service standards.
- Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service, are recorded in the customer request system and in accordance with corporate protocols.
- Assist customers with the compilation and lodgement of application relating to services that Council provides i.e., rates, animal registrations, tree removals, temporary food permits.
- Receive and process development fee estimate quotes, development and associated applications in accordance with Council policy and procedures.
- Receive and process monies payable to Orange City Council in accordance with the relevant accounting standards and Council policies.
Note:
This is a temporary part-time position for 12 months due to end October 2027, extension beyond this date will be subject to operational requirements.
What can we offer?
- Health and Wellbeing advantages including access to a Fitness Passport for you and your family.
- Salary Packaging available including novated leasing.
- A range of in-house and external training opportunities
- Free access to EAP services for you and your family
- Organisation wide health and wellbeing initiatives
What do you need?
- Certificate III in Administration, Customer Service or equivalent experience
- Previous experience in a similar role
- High level of verbal and written communication skills including the capacity to interact with internal and external customers to provide a quality customer experience.
- Proven ability to work as part of a team.
- Well-developed computer literacy skills (Customer Request Systems will be highly regarded)
- Proven effective conflict resolution and problem-solving skills
- Ability to maintain a satisfactory Criminal Record Check
For enquiries about this role, please contact Customer Service Team Leader, Lyn Thornberry on 8***.
Please note: Where additional candidates are found suitablefrom this round of recruitment a talent list or pool may be created forfilling any similar permanent or temporary roles that may become vacant over the next twelve months.
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📌 Customer Service Officer - TEMP (City of Orange)
🏢 Orange City Council
📍 City of Orange
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