- Service Transformation | Operating Models | Process Mapping | Human-Centred Design

Our client, who supports a better life for hundreds of thousands of Australians with significant and permanent disability, and their families and carers, is seeking a Lead Business Designer.

Duties of the Lead Business Designer

- Lead and undertake business design activities to understand current-state services, processes, capabilities and operating environments and identify opportunities for improvement;
- Apply human-centred and business design approaches to ensure business solutions appropriately consider user, operational and organisational needs;
- Map and analyse business processes, customer and staff journeys, capabilities, roles, interactions and dependencies across complex service environments;
- Develop business design artefacts, including current and future-state process maps, operating models, capability maps, service blueprints and other relevant documentation;
- Work collaboratively with business analysts, service designers, user researchers, architects and product teams to ensure alignment between business needs, service design and technology solutions;
- Contribute to the continuous improvement of business design practices, tools,



methods and reusable artefacts across ICT programs and projects.

Skills and Experience Required

- Demonstrated extensive experience in business design, service transformation, operating model design or a closely related discipline within a complex digital or ICT environment;
- Robust analytical and systems-thinking capability, with demonstrated ability to understand relationships between people, process, technology and organisational requirements;
- Experience undertaking business design within a large or complex Australian Government ICT or digital transformation program;
- Experience supporting implementation, business readiness or organisational transformation associated with significant technology change.

We Value Diversity

The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.

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📌 Lead Business Designer (Canberra)
🏢 The Recruitment Hive
📍 Canberra