Account Manager- Independents, Hardware & Electrical

Founded in 1919, Fackelmann Housewares is a leading supplier of housewares products in Australia, New Zealand & Singapore and forms part of the international network of Fackelmann Brands.

We market and distribute iconic brands such as Wiltshire, Stanley Rogers, Furi, Luigi Bormioli, Wüsthof, Vitamix, Leifheit, and Soehnle. Our brands cover many kitchenware & tabletop categories, including knives, cutlery, bakeware, glassware tools & gadgets & small appliances.

The network of Fackelmann Brands supplies the world's largest retailers and is entirely family-owned.

The role

We are seeking a dynamic and motivated Account Manager to join our team at our office in Mount Waverley, Victoria. In this role, you'll be responsible for maintaining and expanding Fackelmann's product range across the Independents, Hardware, and Electrical channels. You'll manage day-to-day operations, working closely with buyers, owners, and support staff to drive success.

What will you do?

Sales Management : Oversee all sales-related activities, including creating and implementing retail strategies aligned with brand and profit goals.

Administration : Handle daily administrative tasks efficiently, ensuring smooth internal and external operations.

Pricing & Profitability : Manage pricing strategies and profitability for each customer, including promotional activities.

Customer Relations : Address customer conflicts and manage product range distribution to meet retailer expectations.

Sales Planning : Develop and execute store/account-specific sales plans and promotional activities.

Stock Management : Forecast stock needs to support core ranging and promotional programs.

Marketing Collaboration :



Work with the Marketing team to ensure content and assets are current and optimised.

Data-Driven Insights : Analyse data to provide insights, address challenges, and report on performance.

Customer-Centric Approach : Ensure clear, effective communication that aligns with brand objectives.

Order Fulfilment : Coordinate with fulfilment and logistics teams to ensure timely order dispatch and accurate demand forecasting.

Campaign Execution : Plan and manage seasonal campaigns, maintaining price alignment and profitability.

Relationship Building : Build and maintain strong relationships with customers, meeting their expectations.

Performance Analysis: Critically analyse sales performance and campaign success to drive revenue and improve future efforts.

Reporting : Provide accurate and up-to-date reports to the Business Manager as required.

What we are looking for?

Previous experience in an Account Management role.

Previous experience managing housewares or electrical store customers.

Advanced proficiency with Microsoft applications Excel and PowerPoint.

Excellent verbal, written, and interpersonal communication skills.

Strong attention to detail and a commitment to quality.

The ideal candidate is self-motivated, possesses strong business negotiation skills, financial acumen, commercial mindset and thrives in a quick-paced, ever-changing retail environment.

Why join the Fackelmann team?

You will join a close-knit team where you will have the opportunity to create impact, deliver on your forward-thinking, and use your experience and expertise to help us create better. We value humanity giving back to the community and each other.

Fackelmann Housewares is recognised as an EEO Employer. Please visit our website for more information about our company

Only shortlisted candidates will be contacted.

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📌 Account Manager- Independents, Hardware & Electrical (Melbourne)
🏢 Fackelmann Housewares
📍 Melbourne