The Vintage Holiday Houses is looking for an experienced and proactive Property Manager to join our team at The Vintage Estate in Pokolbin, Hunter Valley. Managing a portfolio of approximately 80 privately owned holiday houses , this is a varied role focused on property standards, owner relationships, guest experience and the smooth day-to-day operation of our holiday accommodation portfolio.
The Property Manager will report directly to the Operations Manager and work closely with our Maintenance Coordinator, Cleaning Contractors, Reservations and Accounting teams.
About the Role
You will take ownership of the day-to-day management and presentation of our holiday house portfolio, ensuring properties are maintained to a high standard and our owners and guests receive excellent service.
Key responsibilities include:
Manage the day-to-day operation of approximately 80 holiday houses
Build and maintain strong relationships with property owners
Act as a key point of contact for owners regarding their properties, including onboarding recent properties into the portfolio
Conduct regular property inspections and identify areas requiring attention
Work closely with our Maintenance Coordinator to ensure maintenance issues are actioned and followed through
Work with multiple contracted cleaning companies to maintain cleanliness and presentation standards
Ensure properties are guest-ready and presented to the required standard
Follow up property issues and ensure they are resolved in a timely manner
Assist with guest concerns relating to individual properties when required
Maintain accurate property and owner records
Communicate with owners regarding property improvements, maintenance requirements and operational matters
Work closely with Reservations, Accommodation and other Resort departments
Identify opportunities to improve property standards, operational processes and the overall owner and guest experience
Provide regular updates to the Operations Manager on property matters and outstanding issues
About You
We are looking for someone who is highly organised, proactive and comfortable managing relationships with both property owners and guests.
Ideally, you will have:
Previous experience in property management, holiday accommodation, hotels or a similar role
Strong owner and stakeholder relationship skills
Excellent communication and customer service skills
Strong organisation and attention to detail
The ability to manage multiple priorities and follow issues through to completion
A proactive and practical approach to problem solving
Confidence working across different departments and with external contractors
Good computer and administrative skills
A current driver's licence
Experience within holiday letting or short-term accommodation would be highly regarded.
About Us
The Vintage Holiday Houses forms part of The Vintage Resort , one of the Hunter Valley's leading accommodation and hospitality precincts.
This is an opportunity to take ownership of a substantial portfolio of privately owned holiday properties while being supported by an established resort team, including a dedicated Operations Manager and Maintenance Coordinator.
If you are passionate about property, enjoy building strong relationships with owners and take pride in maintaining high accommodation standards, we'd love to hear from you.
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📌 Property Manager (Pokolbin)
🏢 Grand Mercure
📍 Pokolbin
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