## Team Leader, ClaimsApply: West Perth: Full time: Posted Today: End Date: October 9, 2026 (13 days left to apply): JR With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “**The driving force for a better WA.”** Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for a motivated and experienced **Claims Team Leader** to join our dynamic team. **About the Role** As a **Claims Team Leader**, you will be responsible for leading and coaching a team of specialists to ensure efficient, accurate, and member-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment. **Key Responsibilities** * Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.* Monitor daily workflows and resource allocation to ensure operational efficiency.* Provide technical guidance and decision-making support for complex or escalated claims.* Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.* Ensure compliance with internal policies, industry regulations,



and service-level agreements.* Identify and implement continuous improvement initiatives to optimise processes and member outcomes.* Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey. **About You** * Proven experience in a leadership role within a claims or operational environment.* Willingness to learn and adapt in a continuously evolving environment.* Effective communicator with solid interpersonal and conflict resolution skills.* Results-driven with a focus on quality, compliance, and customer service.* Ability to lead through change and support team resilience in a dynamic workplace.* Confident in using claims systems, reporting tools, and managing KPIs.* Experience managing customer/member disputes within a financially regulated environment is preferred **What can we offer you?** * A workplace culture where our people feel valued, respected and empowered* Work in flexible ways that meet work/life commitments and support wellbeing* Be part of a purpose led organisation that gives back to the WA community* An environment that values ongoing career development* Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance* Opportunities for community engagement and corporate volunteering Apply online – send us your CV showcasing what you can bring to the team. **Applications Close COB Friday 9th October 2026**
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📌 Team Leader, Claims (Perth)
🏢 Royal Automobile Club of WA
📍 Perth