Occupation: Communications, marketing and media

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12465

About Us

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

The role establishes governance, standards and frameworks for People content across existing and future digital channels. It leads the ongoing optimisation of knowledge and content within these channels, supporting effective self-service, consistent service delivery and future AI-enabled support. It works collaboratively across the People Division to continuously improve the employee experience and build self-service capability.

Whatwe’relooking for

You’resomeone who:

- Creates explicit, accessible and meaningful experiences by translating complex information into content that employees can easily find, understand and use.
- Has expertise in knowledge management, content governance and human-centred design, with experience embedding sustainable practices and standards.
- Uses employee feedback, service data and insights to identify opportunities and drive continuous improvement.
- Builds strong partnerships across the organisation, influencing stakeholders and bringing people together to deliver better outcomes.
- Thrives in collaborative environments, leading pieces of work,



sharing knowledge and delivering results through others.
- Is curious, proactive and focused on making services simpler, better and more effective for employees and leaders.

Qualifications and experience

You’llbring:

- Relevant tertiary qualification.
- Experience developing communications across channels and audiences, simplifying complex information into clear, practical guidance (mandatory).
- Experience applying human-centred or service design principles and working with digital knowledge management platforms (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Kelly Vandrine, Senior Manager, People Performance and Strategy, at

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.

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📌 Senior Advisor, Employee Experience (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne