Lead daily restaurant operations, ensuring service standards are consistently met or exceeded. Create a welcoming and qualified dining experience for all customers.

Key responsibilities

- Manage reservations, seating plans, and service flow to optimise customer satisfaction
- Handle guest feedback, complaints, and service recovery professionally and promptly
- Ensure restaurant presentation, cleanliness, and ambience meet restaurant standards at all times
- Recruit, train, roster, and supervise restaurant staff
- Lead by example with a hands-on approach during service periods
- Conduct pre-shift briefings and ongoing coaching
- Manage labour costs, staff productivity and rosters within budget
- Monitor stock levels, food and beverage costs, wastage and financial transactions
- Plan menus and menu offering in consultation with the Head Chef
- Ensure dining facilities comply with food safety, RSA, WHS and other applicable regulatory requirements

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📌 Restaurant Manager (Emerald)
🏢 Room 9 Food & Beverage Bar
📍 Emerald