Job Description

KEYHOLDER PALM BEACH FLAGSHIP

Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand’s presence in one of Florida’s most influential luxury retail destinations.

This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store - leading by example, driving sales, and delivering an elevated, memorable experience to every client.

THE ROLE

As a Keyholder , you will be a critical presence on the sales floor - supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.

This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.

PROFILE OF THE IDEAL CANDIDATE

- A proven luxury sales professional with a deep passion for fashion and client experience
- A consistently high-performing seller with a strong personal client book
- Charismatic,



polished, and emotionally intelligent with natural influence on the floor
- Entrepreneurial and commercially driven, with a strong sense of ownership
- Detail-oriented, organized, and comfortable supporting store leadership
- Energized by fast-paced, high-touch retail environments

KEY REQUIREMENTS

- 2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)
- Demonstrated history of exceeding individual sales targets (required)
- Strong clienteling skills, including outreach, follow-up, and relationship-building
- Understanding of luxury service standards, styling, and floor etiquette
- Comfortable opening and closing the store and acting as Manager-on-Duty when needed
- Familiarity with Shopify POS (preferred, not required)
- Ability to work a full-time retail schedule including weekends/evenings
- A robust book of business in the West Palm Beach / Palm Beach area (required)

WHAT YOU’LL OWN

Sales & Clienteling Excellence

- Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)
- Leverage your existing client book while actively building new long-term relationships
- Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients




- Proactively clienteling before, during, and after store visits

Leadership on the Floor

- Lead by example, setting the tone for service, selling, and professionalism
- Support store leadership by acting as a key point of contact during shifts
- Provide in-the-moment coaching and support to peers when needed

Brand & Customer Experience

- Ensure every client interaction reflects the brand’s voice, values, and aesthetic
- Create a warm, intentional, and culturally relevant in-store experience
- Represent the brand with confidence, discretion, and taste

Operations & Trust

- Open and close the store with precision and accountability
- Support operational excellence, including cash handling, floor standards, and loss prevention
- Maintain impeccable personal and store presentation at all times

SUCCESS METRICS

- Consistent achievement of individual sales goals
- Growth and retention of a strong, engaged client book
- High levels of repeat business and client loyaltyTrusted presence on the floor and during key business hours
- Elevated customer experience and brand representation

WHY YOU’LL LOVE WORKING HERE

- Competitive hourly rate + performance-based commission
- Generous monthly wardrobe allowance
- Employee discount
- Prospect to grow with a brand expanding its physical retail presence

READY TO JOIN US?

We’d love to meet you.

We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.

Start Date: January 2026

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📌 Keyholder - Palm Beach Luxury Flagship (Sydney)
🏢 Sercanto
📍 Sydney