Days & Hours: Monday – Friday (roster between 9am – 5pm)
(Once perm, potential to shift to Tuesday – Saturday 8-4pm) roster 2 days from home once converted to permanent employment and achieving quality / productivity
Job Brief/Overview
Be part of the premium customer service team within waste management serving the biggest commercial & industrial businesses in Australia.
Duties:
- Phones / Salesforce cases (multi-tasking 100 activities per day)
- Customer Service
- Answering incoming phone calls
- Using internal customer and operations systems to process email requests efficiently (Salesforce)
- Dealing with complaints regarding services and providing solutions
- Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
- Updating services with new information
Essential Skills: Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience
Desirable: Salesforce (CRM), similar transport, logistics or supply chain systems.
Ideal candidate
- Efficient processor who thrives on growing their skills and boosting output
- Ability to work autonomously and as part of a team
- Valuable work ethic, understand importance of turning up to work
- Commitment to safety
- High attention to detail
- Customer focussed, Patient and resilient
- Looking for a role for long term stability
#J-18808-Ljbffr
📌 Customer Service Representative | Northgate (Brisbane City)
🏢 Engage Us
📍 Brisbane City
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