Casual Customer Service Advocate | Hoselink

Casual Customer Service Advocates | Hoselink

Versatile weekday hours + fixed Saturday shift

Join Australia's most loved gardening & watering brand!

At Hoselink, we’re more than just a premium garden and watering brand – we’re a team that’s passionate about making people’s lives easier, one outstanding customer experience at a time. With a loyal customer base, quality products, and a culture that genuinely cares, we’re proud to deliver service that’s as reliable as our products.

As we head into our busiest season, we’re on the lookout for 2 friendly, proactive, customer-focused individuals to join our Customer Service Team on a casual basis. If you want to build on your customer service skills in a supportive office environment, read on!

We’re looking for friendly, reliable, and empathetic individuals to join our Brookvale team. If you’re a natural problem-solver who loves helping people, we want to meet you!

Hours That Work Around You

This is a casual role running from October through February (potential to extend for the right candidate), giving you 20–30 hours per week. We know everyone’s life looks a bit different, so we’ll work with you to set weekday hours that suit your lifestyle within Monday to Friday, 9:00am – 5:00pm. Once we’ve agreed on your hours, they’ll stay consistent week to week – so you get the flexibility of choosing what works for you, and the reliability of knowing your roster in advance.

The one fixed part of the roster is a Saturday shift, 9:00am – 2:00pm,



which comes with Saturday loading paid on top of your regular rate.

As the voice of Hoselink, you’ll be the first point of contact for our customers. You’ll stay busy by:

- Providing Expert Advice: Helping customers choose the right products for their garden.
- Problem Solving: Responding to phone and email enquiries with patience and clarity.
- Order Management: Troubleshooting delivery queries, tracking parcels, and processing orders.
- Technical Support: Assisting with warranty claims and product troubleshooting (full training provided!).
- Community Engagement: Responding to customer reviews and assisting with local Click & Collect pickups.

Who You Are

- A Natural Communicator: You have a warm phone manner and can write a clear, well-crafted email.
- Solution-Oriented: You don’t just see a problem; you see an opportunity to help.
- Organised: You can multi-task & prioritise the workload.
- Experienced: You have a background in customer service (office-based, retail, or hospitality).
- Reliable: You take pride in showing up for your team and your customers, including every Saturday shift during the period.

Why You’ll Love Hoselink

- Saturday Loading: Paid on top of your regular rate for Saturday shifts.
- Flexible Weekday Hours: Tell us what works for your lifestyle.
- Wellness Perks: Free gym, sauna, ice bath & massage chairs on site.
- Great Culture: A supportive, welcoming team environment with regular social events – we like to have fun!

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📌 Casual Customer Service Advocate | Hoselink (Northern Beaches Council)
🏢 Hoselink
📍 Northern Beaches Council