Zendesk is seeking a Contact Center Success Specialist to drive adoption and ROI of the CCaaS platform across enterprise customers. This cross‑functional advisory role within Customer Success partners with Core CSMs, Qualified Services, Sales and Product to deliver measurable outcomes.
Lead workshops and quarterly reviews, translate analytics into improvements in routing, IVR and agent experience, and support renewals through demonstrated value and growth opportunities.
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📌 CCaaS Success Architect (Australia)
🏢 Zendesk(Australia
📍 Australia
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