ING is hiring External Dispute Resolution Case Managers to resolve AFCA and other external complaints in Sydney or Wyong. You will investigate scams, disputes, and transactional issues, preparing comprehensive submissions for stakeholders.
You will identify trends, support vulnerable customers, and drive improvements across processes while upholding regulatory requirements and fairness in outcomes.
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📌 Impactful Banking Dispute Resolution Manager (Sydney)
🏢 ING
📍 Sydney
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