IT Service Desk Team Lead — Inspire, Optimize SLAs & Cybersecurity (Melbourne)

IT Service Desk Team Lead — Inspire, Optimize SLAs & Cybersecurity (Melbourne)

27 Sep
|
Russell Kennedy
|
Melbourne

27 Sep

Russell Kennedy

Melbourne

Russell Kennedy Pty Ltd in Melbourne is seeking an experienced IT Team Lead to oversee the IT Team in our Melbourne office. Lead daily operations of the IT Service Desk, guide escalations, and mentor team members to improve customer satisfaction and service delivery.

You will manage SLAs, KPIs, and process improvements, own the service catalogue, and work with vendors while promoting cybersecurity best practices to protect clients and the firm.

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📌 IT Service Desk Team Lead — Inspire, Optimize SLAs & Cybersecurity (Melbourne)
🏢 Russell Kennedy
📍 Melbourne

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