- Based at our brand new National office at 211 Wellington Road, Mulgrave
- Maximum term 12 months - parental leave cover
- National food service leader with the backing of Woolworths Group

Purpose of the role

Act as the first point of contact for P&C; enquiries, providing timely, practical and customer-focused advice to managers and employees. The role undertakes end to end employee relations case management matters, supports the consistent application of P&C; policies and industrial instruments, and contributes to the effective delivery and continuous improvement of P&C; services.

Key Responsibilities

- Provide practical P&C; advice and support to managers and employees.
- Undertakes end to end employee relations case management matters, including grievances, performance, conduct and policy breaches.
- Prepare, provide support and participate in Conciliation hearings.
- Interpret and apply P&C; policies, procedures, Awards, Enterprise Agreements and employment legislation.
- Prepare appropriate documentation and maintain accurate records of advice, change of employment terms and case activity.
- Escalate complex, sensitive or high‑risk matters to the P&C; Advisory Lead.
- Develop practical P&C; resources and identify opportunities to simplify and improve P&C; processes.




- Support broader P&C; projects, programs and initiatives as required.

Key Competencies, Skills and Qualifications

- Tertiary qualification in Human Resources, Business, Commerce or a related discipline.
- Relevant experience in a P&C; advisory, employee relations or shared services role.
- Sound knowledge of Australian employment legislation, Awards and Enterprise Agreements.
- Strong communication, organisation, problem-solving and case management skills.
- Customer-focused and able to build effective working relationships.
- Qualified judgement, attention to detail and the ability to maintain confidentiality.
- Proficiency in P&C; systems and Microsoft Office, with an interest in using technology and AI to improve service delivery.

What PFD is Offering the Successful Candidate

- We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).
- Should you be eligible, the company may also offer nationally recognised Certificate III training.

PFD Food Services is an Equal Employment Opportunity employer

#J-18808-Ljbffr

📌 P&C Advisor (Melbourne)
🏢 Pfd Food Services
📍 Melbourne