- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Detailed Job Description:

1. Robust experience supporting and administeringWorkato-based integration platforms in enterprise environments.

2. Lead production support for Workato integrations,GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuringhigh availability and business continuity.

- Act as theprimary client-facing support lead, providing regular service reviews,incident communications, and operational status updates.

- Own and manageincident, problem, and change management processes, ensuring timelyresolution of production issues and minimizing business impact.

- Ensure allsupport activities adhere to defined SLAs, OLAs, and KPIs, maintainingagreed service levels and customer satisfaction targets.

- Lead andmentor an offshore support team, providing technical guidance, workloadmanagement, escalation support, and performance oversight.

- Coordinatewith client stakeholders, business teams, vendors, and development teamsto resolve complex integration and data flow issues.

- Monitor,troubleshoot, and optimize integration workflows,



MFT processes,event-driven architectures, and cloud-based components across thesupport landscape.

- Manageproduction deployments, release validations, and post-implementationsupport activities while ensuring minimal disruption to businessoperations.

- Ensure platformsecurity, data integrity, compliance, and governance standards aremaintained across Workato, GoAnywhere MFT, AWS services, and relatedintegration components.

- Implement andmaintain monitoring, alerting, and observability capabilities toproactively identify and address operational issues.

- Conduct rootcause analysis (RCA) for major incidents and drive preventive actions toreduce recurring issues and improve platform stability.

- Maintainoperational runbooks, support procedures, knowledge repositories, anddisaster recovery documentation.

- Collaboratewith architecture and engineering teams to recommend platformimprovements, automation opportunities, and operational best practices.

- Supportaudits, compliance reviews, security assessments, and governanceactivities related to integration services.

- Experienceworking with cloud technologies, including AWS services, event-drivenarchitectures, APIs, integrations, and managed file transfer solutions.

- Familiaritywith ITIL processes, service management tools (ServiceNow/Jira),monitoring tools, and enterprise support frameworks.

- Ability tomanage multiple priorities in a fast-paced production supportenvironment while maintaining a strong customer-focus and ownershipmindset.

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📌 Lead production support for Workato integrations (Melbourne)
🏢 XPT Software
📍 Melbourne