Service Delivery Lead - Contracts & Partnerships

Cassowary Coast Regional Council – Tully QLD

We are seeking an experienced and proactive professional with strong skills in contract administration, financial oversight and stakeholder engagement to join our Waste & Resource Recovery team. You will be confident managing a range of internal and external service agreements, including asset maintenance, ICT and operational service delivery contracts.

You will have a strong understanding of governance, regulatory compliance and commercial practices, with the ability to build productive partnerships and identify opportunities to improve service delivery. You will enjoy working collaboratively, solving problems and driving practical improvements that support efficient waste management services and positive customer outcomes.

Importantly, you will be able to balance operational needs with Council, State and Regional waste strategies, ensuring services are transparent, accountable and focused on continuous improvement.

Full Time + Fortnightly RDO

5 Weeks Annual Leave + 3 Weeks Personal Leave

PPE Provided

About the Role

The role supports effective and compliant waste services by:

Ensuring financial accountability and contract compliance.

Building strong relationships with internal teams, contractors, regulators and community partners to improve service delivery and align with Council, State and Regional waste strategies.

Managing Public Place bin services using data to improve efficiency and service outcomes.

Improving dashboards, reporting and data insights to support operational performance and informed decision-making.

Skills & Experience

Proven team leadership and ability to build strong internal and external partnerships.





Experience in contract and contractor management, including reporting, financial reconciliation and compliance.

Strong data management, reporting and software system skills.

Proficiency in Microsoft Office, particularly Excel for financial tracking and reporting.

Experience improving dashboards and using data to enhance service delivery and operational efficiency.

Workforce planning experience to support efficient service delivery.

Cassowary Coast Regional Council proudly serves the vibrant communities of Innisfail, Tully, Mission Beach and Cardwell, delivering essential services and infrastructure across one of Queensland’s most unique regions. Located in Far North Queensland, the Cassowary Coast is where the Wet Tropics Rainforest meets the Great Barrier Reef, offering an extraordinary natural environment and strong community spirit. Council is committed to supporting a sustainable, liveable and resilient region for residents, businesses and visitors alike.

Cassowary Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings excellent value to our organisation and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community.

This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

If you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us: People & Safety, P: 2*** or E: ***********@ccrc.qld.gov.au

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📌 Service Delivery Lead - Contracts & Partnerships (Cassowary Coast Regional)
🏢 Cassowary Coast Regional Council
📍 Cassowary Coast Regional